Effective Date: 9th August 2025
1. Introduction
Welcome to JMT Travel Services Pvt. Ltd. (“we,” “our,” or “us”).
Your privacy is extremely important to us. We value the trust you place in our company when you share your personal information, and we are committed to safeguarding it responsibly.
This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website travel.journeymytrip.com or use our services — including visa assistance, air ticketing, hotel booking, and domestic or international tour packages.
By using our website or submitting your information to us, you agree to the terms mentioned in this policy.
👉 By submitting your details on our website, you are expected to receive calls, emails, and WhatsApp messages from our company for assistance, travel updates, and promotional communication.
2. Information We Collect
We collect only the information necessary to process your bookings, visa applications, or any other travel-related service you choose to avail. The data we may collect includes:
a. Personal Information
- Full name
- Contact details (email address, phone number, residential address)
- Date of birth and nationality
- Passport information and visa documents
- Travel details (destination, travel dates, preferences, number of travelers)
- Payment or billing details (for bookings and processing fees)
b. Non-Personal Information
- Browser type, device type, and IP address
- Website usage data, including pages visited and session duration
- Cookies and analytics data for performance monitoring
3. How We Use Your Information
We use your data only to deliver a smooth, secure, and personalized travel experience. Your information helps us to:
- Process your visa applications, flight bookings, and hotel reservations
- Communicate about your travel requirements, quotations, and updates
- Provide end-to-end travel support, including itinerary confirmation and document assistance
- Reach out through phone, email, or WhatsApp for service follow-ups, offers, or queries (as per your consent through form submission)
- Improve our website’s performance, usability, and customer experience
- Send relevant offers, newsletters, or travel updates — only when you choose to receive them
- Comply with legal, regulatory, and financial obligations
4. Information Sharing and Disclosure
We do not sell or rent your personal data to anyone.
However, to process your travel or visa services efficiently, your information may be shared securely with:
- Embassies and Consulates (for visa applications)
- Airlines, hotels, and travel partners (for bookings and itinerary coordination)
- Payment gateways and financial institutions (for secure transactions)
- Legal authorities when required by law or regulation
Every third-party partner we work with is bound by confidentiality and data protection agreements to ensure your information remains safe.
5. Data Storage and Security
We employ industry-standard security practices — including encryption, firewall protection, and restricted database access — to safeguard your personal data from unauthorized use, loss, or disclosure.
Your data is stored only as long as it’s needed for legitimate business or legal purposes. While we take every reasonable precaution, please note that no digital platform can guarantee 100% security, and users are advised to exercise caution when sharing sensitive details online.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, track visitor behavior, and analyze website performance.
You can choose to disable cookies in your browser settings; however, doing so may affect the functionality of certain features on our site.
Cookies help us understand what users find most useful, allowing us to serve you better with personalized travel offers and packages.
7. Your Rights
You have full control over how your personal data is used. You can:
- Request access to your data or update incorrect details
- Withdraw consent from promotional communications at any time
- Request the deletion of your personal information (subject to legal requirements)
- Contact us for any privacy-related queries or clarifications
To exercise these rights, you can email us at trip@travel.journeymytrip.com
8. Data Retention
We retain your data only as long as necessary to complete your travel or visa service and comply with applicable laws. Once your service is completed, your data is archived or securely deleted, depending on legal requirements.
9. Third-Party Links
Our website may include links to third-party sites (for example, airlines, hotels, or payment processors).
Please note that we are not responsible for the privacy practices or content of these external websites.
We encourage users to review the privacy policies of those websites before sharing any personal data.
10. Updates to This Policy
JMT Travel reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with a revised “Effective Date.”
We encourage users to review this page periodically to stay informed about how we protect their information.
11. Contact Us
For any questions, feedback, or privacy-related concerns, please reach out to us:
JMT Travel Services Pvt. Ltd.
D, 22, Block D, Noida Sector 3, Noida, Uttar Pradesh 201301
📞 Phone: +91-9717540883 / +91-9599075202 / +91-9312540202
✉️ Email: trip@travel.journeymytrip.com
🌐 Website: travel.journeymytrip.com
